Frequently Ask Questions (FAQ)
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PAPAGENO 5.2.2.7
Q: If the number of gateway users (license) is exceeded once, the omega server blocks.
A: Import OMEGA-Patch (see products - download - patches).
Printer driver pdsetup (FaxMAPI Printer) under Windows® 2000/ Windows® XP
Q: If pdsetup is installed on Windows® 2000 or Windows® XP, an error message appears.
A: Import current service pack into Windows®.
PAPAGENO Exchange 2000 gateway
Q: The mail profile of PAPAGENO Exchange 2000 gateway isn't visible under system control - mail profiles.
A: You are registered under the wrong user account or the gateway has started as a local system account. (It should have started as a user account.)
Faxes from Outlook®
Q: Don't work!
A: Number format in Outlook is +49. PAPAGENO needs "00" (1.) instead of "+": and don't needs 49 (2.). 1. 1. Putting integer variable: o_put_config INT_PREFIX 00. 2. Using number substitution in the administration program.
comFAX 4.x, PAPAGENO 5.x - ALPHA-Server on status 1
Q: Problems with the ALPHA server.
A: Make dcheck on the alpha database and import new version of the alpha server.
PAPAGENO 5.x - Transfer of the telephone books
Q: ca. 50 - 100 telephone books have to be imported. Is there a possibility of taking the phone books with o_mir_tebu ?
A: Copy all files tebu.* and tele.* to Omega/db.
PAPAGENO 5.x - PostScript document isn't shown correctly.
Q: When faxing from the interface comfaxps the PostScript document isn't shown correctly.
A: The font ARIAL cannot be changed by GhostScript. A type in the font files ARIAL = HELVETIA removed of this problem.
EXCHANGE - TSI and Headline from Exchange gateway
Q: If one puts the TSI in Exchange Gateway and when sending a fax over the Exchange gateway, neither Headline nor CPI are evaluated.
A: This is possible only with PAPAGENO, Version 5.0 and higher.
MULTITECH-Modem - multitech 56k intern
Q: The modem doesn't synchronize with the driver.
A: Edit multi.par with SYNC7 'AT&K5' RREV 1
Office97 - serial letters
Q: We would like to fax serial letters with our comFAX/PAPAGENO solution from Word. Is this possible?
A: Yes, via "Portmonitor" or via PAPAGENO-MAPI-Connector. (Night dispatch and delayed dispatch don't work.)
Fax client comFAX/Win
Q: Availability under Citrix: Is comFAX/Win available on terminal servers?
A: comFAX/Win is not multi-user capably and therefore isn't suitably for use on Windows NT® terminal servers, Citrix WinFrame, Citrix MetaFrame. Using PAPAGENO-MAPI Connector.